Privacy Policy

VEX Management ("VEX", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit vexmanagement.com.au (the "Site") or otherwise engage our services.

We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our Site.

Information you provide

• Contact details such as your full name, email address, and phone number when you submit our contact form, book a meeting, or register an account.
• Business information such as your company name, website, and location.
• The content of any messages, enquiries, or other communications you send to us.
• Account credentials if you register for our dashboard (passwords are stored in hashed form).

Information collected automatically

• Device and browser information, IP address, referring URL, and pages viewed on the Site.
• Cookies and similar tracking technologies, including the Meta (Facebook) Pixel, which help us measure and improve our advertising and the performance of our Site.

2. How We Use Your Information

• To respond to your enquiries and provide our services.
• To schedule and manage meetings you book with us.
• To create and administer your account.
• To send you service-related communications, proposals, and follow-ups.
• To measure the effectiveness of our marketing and improve our Site, content, and campaigns.
• To comply with legal obligations and protect our legal rights.

3. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to recognise your device, remember your preferences, and understand how visitors interact with the Site. We use the Meta Pixel to track website activity, attribute conversions from advertising, and build custom and lookalike audiences for marketing on Facebook and Instagram.

You can disable cookies or opt out of personalised advertising through your browser settings or via Meta's Ad Preferences. Disabling cookies may affect Site functionality.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers who support our operations (hosting, email delivery, analytics, CRM, scheduling, and advertising platforms such as Meta and Google).
• Professional advisors such as accountants and lawyers, where reasonably required.
• Authorities where required by law, regulation, or legal process.
• Successors in the event of a merger, acquisition, or sale of business assets.

5. Data Storage & Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Information may be stored on secure servers operated by us or our service providers, including providers located outside Australia. While we work to safeguard your data, no method of transmission or storage is 100% secure.

6. Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes set out in this Policy, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements. When no longer required, we will take reasonable steps to securely delete or de-identify it.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of information that is inaccurate or out of date.
• Request deletion of your personal information, subject to legal obligations.
• Withdraw consent or opt out of marketing communications at any time.
• Make a complaint about how we have handled your personal information.

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe.

8. Third-Party Links

Our Site may contain links to third-party websites or services that we do not operate. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review their privacy policies.

9. Children's Privacy

Our Site and services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. We encourage you to review this Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: